Why do my promotions not show?

There are a number of reasons for why a promotion may not show:

  1. Make sure you've selected "Checkout Promotions" under the Post-purchase page setting. You can find this on your store's Settings > Checkout page:
  2. If you've installed another native post-purchase app such as Zipify, Carthook, Ultimate Special Offers, Super Bump, or another, you must first follow #1 and select "Checkout Promotions" as the selected Post-purchase app. Only one post-purchase app can be selected at a time.
  3. Is there is at least 1 promotion enabled.
  4. Does the order qualify for the promotion. Some promotions may have required customer or order eligibility.
  5. Does the payment method used when placing the order support post-purchase upsells? You can view the full list of supported payment methods.
  6. Is the order using local pickup? Local pickup orders are not eligible for order editing which is how the products get added.
  7. Is the order more than 60 days old? Orders older than 60 days will not show promotions.
  8. Is the order fulfillable? Fulfilled orders are not eligible. Make sure you do not have auto-fulfill enabled as this will prevent order editing which will prevent promotions from being redeemed.
  9. Is the order eligible for order editing? This app leverages Shopify's order editing feature which means if an order is fulfilled or utilizes local pickup, a promotional offer will not show.
  10. Is the order placed with a native Shopify subscription product? Subscription products are not compatible with post-purchase.
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