Why Do My Promotions Not Show?

There are a number of reasons for why a promotion does not show:

  1. Is there is at least 1 promotion enabled.
  2. Does the order qualify for the promotion. Some promotions may have required customer or order eligibility.
  3. Does the promotion have a product not already included in the current order.
  4. Is the order using local pickup? Local pickup orders are not eligible for order editing which is how the products get added.
  5. Is the order more than 60 days old? Orders older than 60 days will not show promotions.
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