Known Incompatible Payment Methods

Post purchase promotion types leverage order editing behind the scenes to add promotional products to the order. However, there are some 3rd party payment methods which do not support order editing and they are listed below:

  • Buy Now, Pay Later (BNPL) gateways (Affirm, After Pay, Klarna, Zip - Own it now, pay later, etc)
  • Sofort (European bank wires)

The app will automatically hide promotions for any order that was placed with the following payment gateways: (Affirm, Afterpay, Zip - Own it now pay later, Sezzle, Laybuy, Zippay, or Humm).

For all other BNPL gateways such as Klarna or one that is not listed above, it is recommended that you only enable promotions on the "Post purchase page" and ensure that the "Thank you page" location is disabled. Learn more here: https://support.storerecon.app/article/38-change-the-location-of-a-promotion

Braintree Limitations

If you use Braintree to process credit cards it's important to note that Braintree accounts with CVV required are incompatible with the native post purchase 1-click behavior. Per PCI compliance rules, Shopify will be unable to store the CVV which means payments will fail on the post purchase page. Learn more here: https://articles.braintreepayments.com/guides/fraud-tools/basic/avs-cvv-rules.

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